State Farm® Insurance Agent Bill Frehse

"I have been a customer of Bill Frehse and State Farm since 2020. My mother, who passed in 2020, was a customer of State Farm Insurance and Bill Frehse since the early 80s; thus, as I was my mother's authorized representative, I had many opportunities to reach out to Patty at their office on her behalf. I sold her house without needing their services recently, but Patty was the best! She was the ultimate professional whenever I had a question or challenge. Patty always made me feel valued, and my satisfaction was her mission. She made recommendations about insurance options without any pressure to buy more insurance. It was just the opposite. She also tried to find discounts or areas where we could lower costs. I never felt pressure to purchase or sales pitches. Patty was a joy to work with! Thank you, Patty!"

"If I could give Bill Frehse and his associates zero stars I would (aside from his receptionist, who is friendly). I’ve been a customer for years since I started driving, and even went to high school with Bill’s son-in-law. This office is only focused on sales, not customer service. Bill and his employees tend to get heated quickly, escalating the situation from bad to worse when you are at your most vulnerable emotional state. I was rear ended in a parking lot and called the office for guidance. I filed a police report and claim at everyone’s suggestion (because I couldn’t just deal with one agent here and got the run around). They assured me the accident wouldn’t be reported because it was not my fault and an uninsured claim. Guess what? They reported it. They also refused to cover the costs to repair my new car with new parts. They wanted me to put used parts on an SUV that was not even a month old. Then they didn’t want to send an adjuster to inspect the damages. I had to fight them tooth and nail to cover ANYTHING. And then, to top it all off, it took 3 MONTHS, multiple office visits and over a dozen phone calls to receive my check!!! They kept lying saying it was mailed or the service shop was paid, but later upon an audit trail, discovered that they NEVER mailed anyone payment. AVOID this office in particular like a democrat running for office (or a rogue republican depending on your preference). Either way, Bill is bad news and “like a bad neighbor, he ain’t gonna be there.”"

"I have been a customer at this State Farm location for years . Bill and his office staff are are always awesome ! Thanks for all of your help Patty!"

"I have been insured by this office for almost 30 years. Everyone there is so easy to work with and they will help you figure anything out from car accidents, insuring teenage drivers to home and life insurance policies."

"I've had my insurance through Bill for over 16 years now and my entire family chooses to be insured there too and for good reason! They're always very pleasant to work with and never let us down whether it's on the phone or in the office. And it's really nice to have a physical office to go to if needed. Bill, Patty, Martha, Stanley, and everyone else are awesome!!"

"The staff that I met are so friendly and helpful"

"Been a loyal customer of this agent for over 25 years. Now that I need help with what should be a SIMPLE claim for minor damage to auto (not accident related) I get nothing but run around, hours on hold and another toll free number to call. Apparently they only do the bookkeeping/collect premiums at the local branch and refer you elsewhere for any additional assistance. If all I needed was a phone #, I could google that. Very disappointed in this office."

"My coworkers give their best to serve customers! Even though we are working at close doors due to covid, we had so far no complaint about service!"

"I was in a car accident and we had the same insurance broker. Because she had more money invested in mr. Frehse I was claimed at fault for the accident. Never doing business with him again."

"Great insurance company! Courteous service."

"If you want any assistance in your insurance coverage, your best bet is to go elsewhere"

"Muy buena atención de parte de mi esposa y todo su personal."

"Constantly get flyers in the US Mail from this agency and other State Farm Agencies near me. It borders on harassment as far as I am concerned. I can see sending a flyer out once a year perhaps from one agency but to get so many from the same company is absurd. I never thought much of privacy when it came to my data but these flyers are generated as a result of my web activity and for the most part as automated. I do. It like seeing government regulations that are restrictive but since State Farm seems incapable of stopping this type of behavior I think it’s time for Uncle Sam to step in. Same goes for robo calls. The source is the same, my web activity. I will NEVER use State Farm for this very reason."

"Great customer service."

"I have worked with this team professionally and personally for insurance since the 1990s. They always uphold standards of excellence! HIghly recommend"

"Kacie and Stanley are the best!! Love them"

"Insured for 20 plus years, never filed a claim; decided to file a claim for major repair after a major storm. Due to high deductible, I had to save up to cover the cost ( you are allowed 2 years from the date of the claim) this Agency called an adjuster to my home and made a report that I neglected my home. Even though, they were aware that I was saving for the extra money needed to repair the home. I thought that was in poor taste, I used them for over 20 years and they could not wait until I saved enough money to cover the repairs. The 2 year time period was not up, I had 6 months left. I went to the office and was looked in the eye and was assured that that was just procedure and not to worry. Guess what, I received a cancellation in the mail the next week! Called and got more lies and tall tales. Use them if you never intend to file a claim! I was warned not to file a claim with StateFarm; because once you do; they will cancel you. ITS TRUE. THEY NEVER TRIED TO HELP ME; SUGGESTED I CALL HIS BUDDY FOR A LOAN AT THE BANK. STAY FAR AWAY. THEY DO NOT CARE ABOUT YOU IF YOU NEED THEM."

"We have used Frehse Insurance for all of our insurance needs for more than a decade. There awesome on the phone and very service oriented. Highly recommend."

"Very helpful staff!"

"I found the process to be easy and effortless."

"Very disappointed with my service from this office. Moved here a few months ago and tried to get my policy transferred here from an upstate representative. They failed to process my policy transfer TWICE! And when I called to follow up on it they gave me the run around and tried to blame the other upstate office. Very unhappy with how I was treated."

"We went there to get home & auto insurance. They were all so very nice and very knowledgeable. We laughed so hard with them while we were there. If you need insurance and you want a good insurance co. come to Bill Frehse @ State Farm Insurance Co. on Folly Road."